At ToolMax Store, we’re committed to providing professional-grade power tools with reliable global delivery. Below you’ll find answers to common questions about our products, shipping, payments, and more.
Product Questions
What brands of power tools do you carry?
We stock premium professional brands including Bosch, DeWalt, and Makita across our product categories: Combi Drills, Grinders, Impact Wrenches, Jigsaws, Mitre Saws, Plunge Saws, and Tool Kits.
Are your tools suitable for professional contractors?
Absolutely. We specialize in industrial-grade power tools designed for trade professionals who demand reliability and performance on worksites.
Do you offer tool warranties?
All our tools come with the manufacturer’s standard warranty. Specific warranty periods vary by brand and product – please check individual product pages for details.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most countries, excluding certain remote areas in Asia and other select regions. Contact [email protected] to confirm availability for your location.
How long does delivery take?
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch (£12.95)
- Free Shipping (EMS): 15-25 business days after dispatch (free on orders over £50)
How are my tools packaged for shipping?
We use reinforced protective packaging with corner protection. Tool kits ship in their original manufacturer cases. Our packaging is designed to withstand transit and arrive worksite-ready.
Can I track my order?
Yes, all shipments include tracking. You’ll receive tracking information once your order is dispatched from our warehouse.
Returns & Refunds
What is your return policy?
We offer 15-day returns from the delivery date for unused items in original packaging. Return shipping is at the customer’s expense unless the item is faulty. Please contact our support team to initiate a return.
What if my tool arrives damaged?
In the rare event of damage during transit, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement at no cost to you.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change my shipping address after ordering?
Address changes must be requested within 4 hours of placing your order. Please contact our support team immediately if you need to update your shipping information.
Customer Support
How can I contact customer service?
Our tool experts are available at [email protected] or via our contact form. We typically respond within 2 business hours during UK working days.
What are your business hours?
Our customer service team operates Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Still have questions? Our team of tool experts is ready to help – contact us at [email protected] for personalized assistance with your professional tool needs.