At ToolMax Store, we’re committed to providing professional-grade power tools with reliable shipping and a straightforward returns process for our trade customers worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (Monday-Friday) after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: £12.95 via DHL or FedEx – Delivery within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS – Delivery within 15-25 business days after dispatch

Note: We currently ship to most global destinations, excluding some Asian countries and remote areas. Shipping times may vary depending on customs clearance in your country.

Returns & Exchanges

Eligibility

To qualify for a return or exchange:

  • Items must be unused and in original packaging with all tags and accessories
  • Returns must be initiated within 15 days of receiving your order
  • A valid proof of purchase is required

Important: For safety and hygiene reasons, we cannot accept returns of personal protective equipment (PPE) or consumable items (blades, bits, abrasives) unless they are faulty. All power tools must be returned with their original protective packaging intact.

Returns Process

  1. Request Authorization: Email our customer service at [email protected] with your order number and reason for return
  2. Receive RMA: We’ll send you a Return Merchandise Authorization (RMA) number and return instructions
  3. Package Securely: Repack the item in its original packaging with all accessories
  4. Ship Back: Send the package to our warehouse using a trackable shipping method
  5. Inspection: We’ll inspect the returned item upon receipt (typically within 3-5 business days)
  6. Processing: Once approved, we’ll process your refund or exchange

Exchanges Process

For exchanges (size, color, or model changes):

  • Follow the same initial steps as the returns process
  • Clearly state in your email that you’re requesting an exchange and specify the replacement item
  • We’ll ship the replacement once we receive your return (shipping charges may apply)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Timeline & Methods

Refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards: 3-10 business days depending on your bank
  • PayPal: Typically within 24 hours of processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective professional tool:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the defective item for quality control purposes

Contact Us

For any questions about our shipping or returns policy:

ToolMax Store
12 Stoney Ln, Winchester, GB CH8N 8XW