Last Updated: [Insert Date]

Welcome to ToolMax Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.toolmaxgear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Professional Customers Notice: ToolMax Store specializes in providing professional-grade power tools to trade customers worldwide. Our terms reflect our commitment to quality, reliability, and professional service.

1. Definitions

  • “Website” refers to ToolMax Store at toolmaxgear.com
  • “Products” means the professional power tools and accessories we sell
  • “Customer” refers to trade professionals and businesses purchasing our products
  • “Order” means your purchase request submitted through our website

2. User Obligations and Responsibilities

2.1 Account Accuracy

When creating an account or placing an order, you must provide accurate, complete information including your professional details and delivery address.

2.2 Proper Use of Products

Our professional power tools are designed for trade use. You agree to:

  • Use products only as intended by the manufacturer
  • Follow all safety instructions and guidelines
  • Ensure proper training before operating equipment

2.3 Compliance with Laws

You must comply with all local laws and regulations regarding the purchase, use, and disposal of power tools in your jurisdiction.

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our professional power tools (including Combi Drills, Grinders, Mitre Saws, etc.). However:

  • Images are for illustration and actual products may vary slightly
  • Technical specifications are provided by manufacturers
  • We reserve the right to update product information without notice

3.2 Product Availability

All orders are subject to availability. If a product becomes unavailable after ordering, we will notify you promptly.

3.3 Professional Use Only

Our products are designed for professional trade use. We do not recommend them for casual or DIY users.

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.

4.2 Pricing

All prices are in GBP (£) and exclude VAT/taxes unless stated. We may adjust prices due to market conditions or supplier changes.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You confirm the payment method is yours or you have authorization to use it.

4.4 Order Confirmation

You will receive an email confirmation once your order is processed (within 1-2 business days).

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to customs.

5.3 Delivery Responsibility

Risk of loss passes to you upon delivery. You must inspect goods upon receipt and report any damage immediately.

6. Returns and Refunds

6.1 Return Policy

You may return unused products in original packaging within 15 days of receipt. Exceptions:

  • PPE and consumables (blades, bits) cannot be returned unless faulty
  • Power tools must have intact protective packaging

6.2 Return Process

  1. Email [email protected] with order number and reason
  2. We will provide RMA number and instructions
  3. Return item with all accessories using trackable service
  4. We inspect within 3-5 business days
  5. Refund processed within 5-7 days after approval

6.3 Refund Terms

Original shipping fees are non-refundable unless return is due to our error. Refunds are issued to original payment method.

7. Warranties and Liability

7.1 Manufacturer Warranties

Products come with manufacturer warranties as specified. We facilitate warranty claims but are not the warrantor.

7.2 Our Liability

ToolMax Store’s liability is limited to the purchase price of the product. We are not liable for:

  • Consequential damages or lost profits
  • Improper use of products
  • Events beyond our reasonable control

8. Intellectual Property

All website content, logos, and product designs are our property or used with permission. You may not:

  • Reproduce, modify, or distribute our content
  • Use our branding without permission
  • Reverse engineer our products

9. Privacy

Your privacy is important. Our Privacy Policy explains how we collect and use your data.

10. General Provisions

10.1 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

10.2 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

10.3 Contact Us

For questions about these terms:

Email: [email protected]
Address: ToolMax Store, 12 Stoney Ln, Winchester, GB CH8N 8XW
Hours: Monday-Friday, 8:00 AM – 5:00 PM GMT

Professional Commitment: At ToolMax Store, we stand behind our professional-grade tools and are committed to supporting your trade needs with reliable products and transparent policies.